FAQ

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What is the trade term FOB, EXW?

FOB means free on board, if you are doing FOB term, supplier will need cover shipping cost caused before cargo leave China. EXW means EX WORKS, if you are doing EXW, you need cover all shipment cost from your supplier’s place to destination address

Why can’t our shipment be delivered even though our ship has arrived at the destination port?

All LTL or sea shipment to Amazon requires an appointment with Amazon. If we do not get appointment date, we have to wait until we get an appointment for delivery.

Why can’t our shipment is delivered even though our ship has arrived at the destination port?

 All LTL or sea shipment to Amazon requires an appointment with Amazon. If we do not get appointment date, we have to wait until we get an appointment for delivery.

can u offer FBA inspection service in USA

 yes, we do this in our Los Angeles warehouse, rate could be offered by request

Do we need to pallet size shipments at the origination site or before you receive it?

No, not necessary. We can pallet size your cargo based on Amazon requirements in our origin warehouse or destination warehouse.

can u offer FBA inspection service in USA

 yes, we do this in our Los Angeles warehouse, rate could be offered by request

Do we need to pallet size shipments at the origination site or before you receive it?

No, not necessary. We can pallet size your cargo based on Amazon requirements in our origin warehouse or destination warehouse.

Can you provide FBA prep service to FBA in China?

Yes, we offer such services. We have warehouse where we can provide prep service, quotation sheet can be offered as per request

How many days will it take if we use sea or air to ship to USA FBA?

If by air, the transit time is around 4-8days depends on the air service. If by sea, we need around the transit time from port to port is 14-20days depending on the FBA address. Roughly, it is estimated 30-40 days after we get your cargo to the time we make appointment with Amazon.

We have different friends who also do Amazon business, do you think we can ship cargo together?

Yes, you can. By doing so, each vendor can save on shipping cost.

We have some cargo in Amazon that cannot be fulfilled due to inaccurate labeling, wrong marks or quality problems. Do you know how to solve the problem?

We have warehouses in USA to receive cargo so you can have Amazon return cargo to us, we can reliable your cargo and send back to Amazon. We can also resell your problem cargo with a discount price and return money to you.

How do we pay you?

You can make a payment to us by bank or credit card.

How to know the chargeable weight?

Firstly, the goods will be calculated by the actual weight and the volume weight; actual weight of one carton=actual weight of one carton, total is multiplied by the numbers of carton; volume weight of one carton=L*W*H/6000, get integral, use centimeter to calculate! Total is multiplied by the numbers of carton; Secondly, per above calculation, we can know the actual weight and the volume weight which is bigger, the bigger one will be the chargeable weight; Thirdly, all goods arrive in Forest Shipping warehouse, we will re-measure them to get the final chargeable weight, then we will issue INVOICE to you.

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